Shipping policy
Shipment and Delivery, Where are the items located?
We process orders between Monday and Friday. Orders will be processed within 5-10 business days of ordering and shipped the next day after the processing day. Our factory is in China, and your package will be shipped from China to the destination.
Shipment and Delivery
We process orders between Monday and Friday. Orders will be processed within 5-10 business days of ordering and shipped the next day after the processing day.
Countries We can Ship to:
At present, we deliver to the following countries: United States, United Kingdom, Germany, Belgium, Netherlands, France, Australia, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, New Zealand, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia.
Shipping options？
You can choose the shipping method according to your needs, we provide standard shipping, and express shipping.
What is standard shipping?
Standard shipping is free door to door, standard shipping we use ocean shipping + local UPS delivery. Orders using standard shipping typically arrive within 25-35 business days. You do not need to pay any additional fees for standard shipping, all orders can be shipped using standard shipping to our supported shipping destinations, (excluding second delivery failed shipping and return fees)
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
What is fast shipping?
Fast Shipping Usually we use DHL to ship the items, the express usually arrives within 12-18 business days. Oversized items cannot use Fast shipping. Shipping cost is as follows:
Order Value Shipping cost
$0.00–$200.10
$90.00 USD
$200.10–$300.10
$120.00 USD
$300.10–$400.10
$150.00 USD
$400.10–$500.10
$180.00 USD
$500.10–$600.10
$210.00 USD
$600.10–$700.10
$240.00 USD
$700.10–$800.10
$270.00 USD
$800.10–$900.10
$300.00 USD
$900.10–$1,000.10
$330.00 USD
$1,000.10–$1,100.10
$360.00 USD
$1,100.10–$1,200.10
$390.00 USD
$1,200.10–$1,300.10
$420.00 USD
$1,300.10–$1,400.10
$450.00 USD
$1,400.10–$1,500.10
$480.00 USD
$1,500.10–$1,700.10
$520.00 USD
$1,700.10–$2,000.10
$700.00 USD
$2,000.10–$2,200.10
$800.00 USD
$2,200.10–$2,400.10
$900.00 USD
$2,400.10–$2,600.10
$1,000.00 USD
$2,600.10–$2,800.10
$1,200.00 USD
$2,800.10–$3,000.10
$1,400.00 USD
$3,000.10 and up
$1,600.00 USD
Note that you pay for the express delivery without customs duties. Payment of duties and customs charges is your responsibility and we are not responsible for these charges.
Expedited shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.
If the package does not arrive on time, please Contact Us.
1) Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
2) Custom Light Fixture
Custom light fixture can take up to another 12 business days to process, the whole shipping time can take up to 35~40 business days. Once shipped, you will receive the tracking information.
3) Oversized Items
Oversized and overweighted items (Some of Lighting items) can take up to 40 business days to deliver. Generally, you should receive your shipment information within 4 weeks of your order date. The freight carrier will contact you to arrange the delivery once it is in your local area.
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at kemorelabrand.com. For further details of charges, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Order Canceling
1) Customized items
Customized lights can’t be cancelled when we start fabrication. Please contact us at wei465194@gmail.com to confirm the order process before canceling. We don’t accept order canceling once it’s in the process of shipping.
2) Regular items
We don’t accept order canceling once it’s in the process of shipping.
Order Tracking
hipping confirmation is emailed to you through our service RETURN POLICY & INSTRUCTIONS.
When the package is in the shipping process by sea, which would take 18~20 days, the tracking information may be invisible, it can be visible when it arrives at your local area.
At kemorelabrand, we are committed to our customer satisfaction. We're here to help get it right! We offer Store Paypal for returns. Please reach out to us with any questions regarding models.
Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email wei465194@gmail.com with any questions.
Returns
Our policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original state and packaging with the original tags attached.
Several types of goods are exempt from being returned:
• Products that have been assembled or installed;
• Products or packages damaged without any proof from local logistics;
• Products without original packaging or not in their original condition.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
• Products that has been opened;
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
• Any item in proper shipping time;
• Any malicious or wrong orders owing to clients' action or faults;
• Any item customized as requested;
• Any item that is returned more than 30 days after delivery;
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will get our refund manually via Paypal within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wei465194@gmail.com
.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wei465194@gmail.com and send your item to our address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to our specific address via Post Service and contact us at wei465194@gmail.com for getting warehouse address details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or you pay it first on your side. In addition, the declaration value of products must be less than 50USD when you mail them through Post Service, because we will not bear any possible tax fee and any possible tax fee will be deducted from the order amount.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
*Please note that these are estimated delivery times only, therefore it is not guarantee delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regula
r mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please contact us at wei465194@gmail.com if your tracking information is not up after 2~3 weeks